What is a field adjuster?

A field adjuster is someone who inspects claims on-site, meaning they travel to the location of the loss or damage to assess the situation firsthand. This hands-on approach allows them to gather essential information, such as evaluating property damage, interviewing involved parties, and taking photographs or collecting other evidence that may be necessary for the claims process.

This role is crucial in claims handling because it provides a more accurate picture of the situation than could be achieved through paperwork or digital means alone. By being present at the site, the field adjuster can make more informed recommendations and decisions regarding the claim, leading to better outcomes for all parties involved. This real-world engagement is fundamental in ensuring that claims are processed fairly and efficiently.