What is the first step an adjuster should take upon receiving a new claim?

The first step an adjuster should take upon receiving a new claim is to review the policy for coverage and exclusions. This initial review is crucial as it helps the adjuster understand the specific terms of the insurance contract, including what types of damages or losses are covered and any exclusions that may apply. By familiarizing themselves with the policy details, the adjuster can properly assess whether the claim is valid and within the scope of coverage. This foundational understanding informs all subsequent steps, such as contacting the claimant, evaluating damages, and determining how to proceed with the claim process.

Without this step, an adjuster risks making decisions that might be outside the policy's parameters, potentially leading to delays, miscommunication, and even disputes that could have been avoided with a thorough policy review. This is why starting with the policy is essential for effective and efficient claims management.