Which of these behaviors is essential for a successful claims adjuster?

A high level of empathy and communication skills is fundamental for a successful claims adjuster because the role often involves interacting with clients who may be experiencing stress or hardship due to their claims. Being empathetic allows the adjuster to understand the concerns and feelings of the policyholder, which fosters trust and rapport. Effective communication skills enable the adjuster to clearly explain processes, address questions, and provide updates, which helps in managing the client's expectations and improving their overall experience.

Additionally, empathy and communication facilitate the gathering of accurate information during investigations and negotiations, ensuring that all parties involved have a mutual understanding of the claims process. This ultimately contributes to a smoother resolution of claims and enhances the adjuster's ability to serve both the insurer and the insured effectively.